The data collected on this website primarily includes: full name, email, phone number, and customer address in the contact section. This information is required from our customers (members) when submitting inquiries for consultation or purchasing products, and allows us to contact and confirm with customers on the website to ensure consumer rights.

Members are solely responsible for the security and safekeeping of all activities using the service under the information they provide and their email address. Furthermore, members are responsible for promptly notifying our website of any unauthorized use, misuse, security breaches, or unauthorized access to their registration name and password by third parties so that appropriate action can be taken.

We use the information provided by members to:

Contact and confirm orders and deliveries to members upon receiving requests from members;

Providing product information to customers upon request;

Sending marketing and promotional emails about the goods we sell;

Sending notifications about website activities;

Communicating with and resolving issues with users in special cases;

Not using users’ personal information for purposes other than confirmation and contact related to transactions;

– When requested by judicial authorities, including: the Procuratorate, courts, and police investigation agencies, in relation to any illegal activities of the customer.

Members’ personal data will be stored until a request for deletion is made by the administration. In all other cases, members’ personal information will be kept secure on our servers.

The following individuals or organizations may access customers’ personal information:

– Company employees

– Partners who have signed contracts to perform a part of the Company’s services. These partners will receive information according to the contract agreement (which may be part or all of the information depending on the contract terms) to support users in using the services provided by the Company.

HIGHLAND NATURAL JOINT STOCK COMPANY

ADDRESS: Group 4, Khanh Vinh Commune, Khanh Hoa Province

PHONE: 07.75.75.76.03

EMAIL: highlandnatural123@gmail.com

Members have the right to check, update, adjust, or delete their personal information by contacting the website’s administration.

Members have the right to submit complaints regarding information security by contacting the website’s administration. Upon receiving these complaints, we will verify the information, and if the member’s complaint is found to be true, we will take appropriate action depending on the severity.

+ Any disputes arising between the Company and the User will be resolved through negotiation. If a satisfactory agreement cannot be reached, either party has the right to bring the case to the competent People’s Court for resolution.

+ If the matter cannot be resolved through negotiation and mediation as described above, the aggrieved party should gather evidence such as emails, messages, etc., and contact the Company. The Company will then contact the complainant to resolve the issue.

+ If the case exceeds the Company’s jurisdiction, the Company will request that the case be transferred to the competent authorities. In this case, the Company will still cooperate and provide support to best protect the aggrieved party.

The personal information of members is guaranteed to be kept absolutely confidential according to the personal data protection policy. The collection and use of each member’s information will only be carried out with the consent of that customer, except in cases where the law stipulates otherwise.

We will not use, transfer, provide, or disclose any member’s personal information to any third party without the member’s explicit consent.

In the event that the server storing member’s personal data is attacked by hackers resulting in data loss, we will be responsible for notifying the relevant authorities for timely investigation and handling, and informing the affected members.

We guarantee the absolute confidentiality of all online transaction information of members, including accounting invoices and digitized documents.

The management requires individuals registering/purchasing to provide complete and relevant personal information such as: Full name, contact address, email, phone number, etc., and to be responsible for the legal validity of this information. The management will not be responsible for or resolve any complaints related to a member’s rights if it is found that all personal information provided by the member during initial registration is inaccurate.